Privacy Policy

OSAM Elite Limo Service respects your privacy and is committed to protecting the personal information you provide when using our website and transportation services.

This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit OSAM Elite Limo Service and use our limousine and transportation services.

1. Information We Collect

When you make a reservation, request a quote, contact us, or subscribe to our communications, we may collect:
• Full name
• Email address
• Phone number
• Billing address
• Pickup and drop-off locations
• Flight information (if applicable)
• Payment information
• Company name (for corporate bookings)

Automatically Collected Information

When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Operating system
• Referral website
• Pages visited
• Date and time of visit

This information helps us improve website performance and user experience.

2. How We Use Your Information

We may use your information to:
• Process and manage reservations
• Provide transportation services
• Respond to inquiries and customer support requests
• Send booking confirmations and service updates
• Process payments
• Improve our website and services
• Prevent fraud and unauthorized activities
• Comply with legal obligations
• Send promotional communications, where permitted by law

3. Payment Information

Payments may be processed through secure third-party payment providers. We do not store complete credit card information on our servers unless necessary and permitted by applicable law. All payment transactions are encrypted using industry-standard security measures.

4. Sharing of Information

We do not sell or rent personal information to third parties.

We may share information with:
• Drivers and transportation partners as necessary to fulfill your booking
• Payment processors
• Website hosting providers
• Marketing and analytics providers
• Government authorities when required by law

All third parties are expected to protect your information in accordance with applicable privacy laws.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:
• Enhance website functionality
• Remember user preferences
• Analyze website traffic
• Improve marketing efforts

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

6. Marketing Communications

With your consent, where required by law, we may send promotional emails, special offers, and service updates.

You may opt out of marketing communications at any time by:
• Clicking the "Unsubscribe" link in emails
• Contacting us directly

Service-related communications may still be sent as necessary to fulfill bookings.

7. Data Retention

We retain personal information only for as long as necessary to:
• Provide services
• Maintain business records
• Resolve disputes
• Comply with legal and regulatory requirements

When information is no longer needed, it is securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to help protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:
• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Withdrawal of consent
• Data portability, where applicable

To exercise these rights, please contact us using the information provided below.

10. Children's Privacy

Our services are not directed to children under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will delete it promptly.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any third-party sites they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated effective date.
Continued use of our website and services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us directly.

Welcome to OSAM Elite Limo Service. These Terms of Use govern your access to and use of our website, services, and booking platform located at [Website URL].

By accessing or using our website, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

1. Use of Website

You may use this website only for lawful purposes and in accordance with these Terms of Use.
You agree not to:
• Use the website in any manner that violates applicable laws or regulations.
• Attempt to gain unauthorized access to our systems or networks.
• Interfere with the website's operation or security.
• Submit false, inaccurate, or misleading information.
• Use automated systems or software to extract data from the website without our written consent.

2. Reservation and Booking Services

Our website allows customers to request or book limousine transportation services.
When making a reservation, you agree to:
• Provide accurate and complete information.
• Ensure all passenger and trip details are correct.
• Be responsible for any charges resulting from inaccurate information.
• Comply with all applicable transportation regulations and laws.
Submission of a booking request does not guarantee service until you receive confirmation from us.

3. Pricing and Payments

All prices displayed on the website are subject to change without notice.

Additional charges may apply for:
• Extra stops
• Additional waiting time
• Toll fees
• Airport surcharges
• Cleaning fees
• Damage caused by passengers
• Special requests

By submitting payment information, you represent that you are authorized to use the selected payment method.
We reserve the right to refuse or cancel any booking if payment cannot be verified or processed.

4. Cancellation and Refund Policy

Cancellation and refund terms may vary depending on the booking type and vehicle selected.
Unless otherwise stated:
• Cancellations made more than 24 hours before the scheduled pickup may receive a full refund.
• Cancellations made within 24 hours of pickup may be subject to a cancellation fee.
• No-shows will be charged the full reservation amount.
Specific cancellation terms provided during booking will govern the reservation.

5. Passenger Conduct

Passengers must conduct themselves in a safe and respectful manner.
The following activities are prohibited:
• Illegal drug use
• Smoking or vaping in vehicles where prohibited by law
• Harassment or abuse of drivers
• Property damage
• Dangerous or disruptive behaviour
We reserve the right to terminate service without refund if passengers engage in prohibited conduct.
Passengers are financially responsible for any damage caused to vehicles or property.

6. Alcohol and Controlled Substances

Where permitted by applicable law, passengers may consume alcoholic beverages in designated vehicles.
Passengers must:
• Be of legal drinking age.
• Comply with all federal, provincial, state, and local laws.
• Refrain from possessing or consuming illegal substances.
OSAM Elite Limo Service reserves the right to refuse service to individuals who appear excessively intoxicated or pose a safety risk.

7. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for:
• Traffic delays
• Weather conditions
• Road closures
• Vehicle breakdowns beyond reasonable control
• Missed flights, trains, appointments, or events
• Loss, theft, or damage to personal belongings
Our total liability arising from any claim related to our services shall not exceed the amount paid for the affected reservation.

8. Intellectual Property

All content on this website, including:
• Text
• Logos
• Graphics
• Photographs
• Videos
• Software
• Website design
is owned by or licensed to OSAM Elite and protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

9. Privacy

Your use of this website is also governed by our Privacy Policy. By using the website, you acknowledge that you have read and understood our privacy policy and consent to our collection and use of information as described therein.

10. Third-Party Links

Our website may contain links to third-party websites or services.
We are not responsible for:
• The content of third-party websites
• Their privacy practices
• Their terms and conditions
Accessing third-party websites is at your own risk.

11. Service Availability

We do not guarantee that the website or booking platform will be available at all times.
We reserve the right to:
• Modify or discontinue any service
• Update website content
• Restrict access to portions of the website
• Perform maintenance without prior notice

12. Indemnification

You agree to indemnify and hold harmless the Company, its owners, employees, drivers, affiliates, and service providers from any claims, damages, losses, liabilities, or expenses arising from:
• Your use of the website
• Your violation of these Terms
• Your misuse of our services
• Any damage caused by you or your passengers

13. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of [Province/State/Country], without regard to conflict of law principles.
Any disputes arising from these Terms or the use of our services shall be resolved in the courts located within [Province/State/Country].

14. Changes to These Terms

We reserve the right to modify these Terms of Use at any time.
Changes become effective immediately upon posting on the website.
Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions regarding these Terms of Use, please contact:
OSAM Elite Limo Service

Phone: [Phone Number]
Email: [Email Address]
Website: [Website URL]

By using this website and our transportation services, you acknowledge that you have read, understood, and agreed to these Terms of Use.